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FREQUENTLY ASKED QUESTIONS
The Terms and Conditions associated with your holiday booking can be viewed by clicking here. You will be ask to confirm that you have read these before your booking is confirmed.
Please call or e-mail us as soon as you have dates in mind. We will be able to provisionally reserve these dates on the telephone or offer alternates and will respond to your e-mail as soon as possible. We will reserve these dates for up to seven days whilst you forward the Booking Form.
Your deposit is 25% of the total cost of you booking costs. On receipt of your completed Booking Form and deposit cheque, we will confirm your booking. The deposit is non refundable.
The final balance is due 10 weeks prior to your arrival date. At this time we will also require payment for pool heating and any other additional charges. Our management company can arrange pool heating on arrival but remember that it will take a little time for the pool temperature to build up and they will impose a call out charge in addition to the heating costs. Once we have received your final balance payment, we will forward maps and directions to our villa.
You can make payments in either currency through a cheque or bankers draft. If you would like help with booking these then please call us. We can put you in touch with an excellent travel agent who can advise you and arrange all of the details, saving you time and effort. Our villa is managed by Florida Homes International. They are based locally and you will find their brochure and welcome pack on arrival at the villa. Guidance is provided on the use of all appliances. Please call them toll free from the telephone in the villa for help and advice. If you call in 'out of office hours', then please make sure that this call is associated with an emergency. All telephone numbers will be available on arrival at the villa. Always remember that when you buy an item these will generally be priced without any taxes being added. This will be added when you pay for the item. The Florida Tourist Tax forms part of your villa rental cost and is deducted by the managing agent from your payment and paid direct to the local authority. It is the law that you do need to register your arrival in Orlando. You will also be asked to pay a non refundable security deposit of $25. A member of the management company will pay you a courtesy visit on your first full day of arrival when you can raise any queries you might have, undertake the registration process and collect the $25 security deposit. This is one payment of $25 per visit no matter what the size of your party. Please refer to the Terms and Conditions for an explanation of the cancellation procedure. Your initial deposit is non refundable and the Terms and Conditions will explain how we calculate a refund if you have already paid your final payment. We would strongly recommend that you take out a suitable travel insurance policy at the time of the initial booking which in certain circumstances may cover any monies lost owing to late cancellation. Please inform us as soon as is possible if you need to cancel your booking. The villa will be ready on your stated day of arrival from 4.00pm local time. When you receive confirmation of your booking and receipt of final payment you will be advised as to any entry codes required. The villa has a small wall safe device that, when the security code is entered, will open and reveal the key so you may enter the villa. You will be required to vacate the villa by 11.00am. It may be possible to extend this - subject to other bookings - and must be arranged locally with our Management Company. Please give them plenty of notice and an additional charge may be levied of £30. Smoking is only allowed in designated areas normally outside the property itself. I am sorry but NO pets are allowed to occupy any area of the property.
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